Privacy Policy
1. Introduction
Pekcan Scales (“Pekcan Scales,” “we,” “us,” or “our”) is committed to handling personal information transparently and responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you access our website, use our services, book a call or otherwise interact with us.
Pekcan Scales is based in Doha, Qatar and provides automation, consulting, website, CRM and technology services to clients in multiple locations.
Privacy rights and obligations may vary depending on where an individual is located and which laws apply to a particular interaction.
2. Data controller
The data controller responsible for the processing described in this Policy is:
Pekcan Scales
Doha, Qatar
Email: pekcanautomation@gmail.com
Website: pekcanai.com
3. Information we collect
3.1 Information provided directly
We may collect information voluntarily provided to us, including:
- Name
- Email address
- Telephone number
- Business and organization information
- Billing and transaction information
- Messages, enquiries and support requests
- Appointment and scheduling information
- Files, prompts, instructions or other content submitted while using our services
3.2 Information collected automatically
When someone uses our website or services, we may collect technical information such as:
- IP address
- Browser type and version
- Device and operating-system information
- Website usage information
- Log and session information
- Referral URLs
- Security, analytics and performance information
The information actually collected depends on the technologies and service providers in use.
3.3 Information received from third parties
We may receive information from service providers used to operate the business, such as:
- Scheduling providers
- Payment processors
- CRM and automation platforms
- Hosting providers
- Analytics providers
- Communication providers
- AI and software providers
4. Purposes and legal bases
Where applicable law requires a legal basis, we may process personal information for:
Contract performance
To provide requested services, manage customer relationships and fulfill contractual obligations.
Legitimate interests
To operate, secure and improve our website, services and business, provided those interests are not overridden by applicable individual rights.
Consent
Where consent is required, including for certain marketing communications or non-essential tracking technologies.
Legal obligations
To comply with laws, regulations, court orders and valid governmental requests.
5. How we use information
We may use personal information to:
- Provide, operate and improve services
- Respond to enquiries
- Schedule and manage appointments
- Configure websites, CRM systems and automations
- Provide customer support
- Process payments and manage billing
- Send service-related communications
- Send marketing communications where permitted
- Prevent fraud, abuse and unauthorized access
- Maintain security
- Meet legal and regulatory obligations
6. AI and automated services
6.1 Inputs and outputs
Certain services may use artificial intelligence to process requests, prompts, files or other content.
AI-generated outputs may contain errors or inaccuracies and should be reviewed before being relied upon.
6.2 Model training
Pekcan Scales does not sell or publicly distribute customer conversations or submitted content for model training.
Third-party providers may process information according to their own contractual terms and privacy practices.
6.3 Third-party AI providers
Where an engagement uses a third-party artificial-intelligence provider, relevant information may be processed by that provider to deliver the requested service.
Specific providers depend on the service being delivered and may be identified in a proposal, service agreement or project documentation.
6.4 Automated decision-making
Pekcan Scales does not intentionally use fully automated decision-making to produce legal or similarly significant effects on individuals without appropriate safeguards.
8. International transfers
Pekcan Scales and its service providers may process personal information in countries outside the individual's country of residence.
Where applicable law requires safeguards for international transfers, we will use an appropriate lawful mechanism, such as contractual protections or another recognized transfer mechanism.
9. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, security, dispute resolution and legal compliance.
Retention periods depend on the type of information and the reason it is processed.
Examples may include:
- Customer information retained during the active business relationship and for a reasonable period afterward
- Enquiry information retained while an opportunity remains active
- Financial records retained for applicable accounting, tax and regulatory periods
- Marketing information retained until consent is withdrawn or an unsubscribe request is received
- Technical logs retained for security and operational purposes
10. Privacy rights
Depending on location and applicable law, individuals may have rights to:
- Request access to personal information
- Correct inaccurate information
- Request deletion
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent
- Opt out of certain marketing communications
- Lodge a complaint with an appropriate authority
Not every right applies in every situation.
To make a request, email pekcanautomation@gmail.com using the subject line Privacy Rights Request.
We may request information reasonably necessary to verify identity and protect personal information.
We will respond within the timeframe required by applicable law.
11. California privacy information
Where California privacy law applies, eligible California residents may have rights to know, access, correct or delete certain personal information and to receive information about relevant disclosures.
Pekcan Scales does not sell personal information.
13. Data security
We use reasonable technical and organizational safeguards intended to protect personal information.
These may include:
- HTTPS encryption
- Access controls
- Authentication measures
- Limited access based on business need
- Vendor assessment
- Monitoring and security review
No transmission or storage method can be guaranteed to be completely secure.
14. Data breaches
If a security incident affects personal information, we will investigate and take reasonable steps to contain and address it.
Where required by applicable law, affected individuals and relevant authorities will be notified.
15. Children's privacy
Our website and services are intended for businesses and are not directed toward children.
We do not knowingly collect personal information from children through the website.
If you believe that a child has submitted personal information, contact us so that the matter can be investigated.
16. Third-party links and embedded services
The website may link to or embed services operated by third parties, including appointment-scheduling tools.
Those services operate under their own terms and privacy policies.
Pekcan Scales is not responsible for the privacy practices of an independent third-party website or service.
17. Changes to this Policy
We may update this Privacy Policy periodically.
When material changes are made, we will update the effective or last-updated date and provide additional notice where required.
18. Contact
Pekcan Scales
Doha, Qatar
Email: pekcanautomation@gmail.com
Website: pekcanai.com
Individuals may also have the right to complain to a relevant data-protection authority in their jurisdiction.
See also our Terms of Service.